Our Policies
•Introduction: Objective of the policy.
•Data Collected: Types of personal data collected (names, addresses, payment information, etc.).
•Use of Data: How data is used (order processing, communication, etc.).
•Data Protection: Measures taken to protect user information.
• User Rights: Right to access, rectify or delete data.
•Delivery Options: The different delivery methods available.
•Delivery Times: Estimated times according to the methods chosen.
•Shipping Costs: Information on costs and conditions of free delivery, if applicable.
•Order Tracking: How customers can track their order.
•Return Conditions: Deadline for returning a product, condition of the product, etc.
•Return Process: Steps to follow to initiate a return.
•Refunds: Refund time and methods after a return.
•Exchanges: Policy on product exchanges.
•Conditions of Sale: Information on accepted payment methods.
•Order Validation: Order confirmation process.
•Order Cancellations: Conditions under which an order may be cancelled.
•Security Measures: Protect personal information and transactions.
•Payment Security: Protocols used to secure online payments.
•Prohibited Behaviors: What is considered abusive use of the site.
•Consequences of Violations: Sanctions for non-compliance with the policy.
•Contact: Information on how to contact customer service.
•Opening Hours: Hours during which customer service is available.
•Problem Resolution: Process for submitting complaints and obtaining assistance.
•Notification of Changes: How and when customers will be notified of policy changes.