Sufficient Quantity: Comes in a box of 100 pieces, each charcoal is individually wrapped in 10 sleeves, providing ample supply to meet your needs. With 4 times longer burn time than quick-light charcoals, our Sultana charcoals will satisfy your demands for extended sessions.

100% Natural Charcoal: Our incense charcoals are made with 100% natural wood, which ensures that they are odorless and tasteless, allowing you to fully enjoy the rich fragrance of your Woussoulan incense.

Odorless and Tasteless: Unlike other products, we have refined our charcoal tablets to make them odorless and tasteless, so you can enjoy your incense without any intoxicating smell of burning chemicals.

Fast Flame: With our Fast Light technology, our incense charcoal ignites quickly. All you need is a lighter or a box of matches, and in just a few seconds, your coals will be ready to enhance your aromatic experience.

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Ample Quantity: Supplied in a box of 100 pieces, each charcoal is individually packaged in 10 sleeves, providing enough for your incense needs. With a combustion time that's 4 times longer than quick-light charcoal, our Sultana charcoals will meet your requirements for extended sessions.

100% Natural Charcoal: Our incense coals are made from 100% natural wood, ensuring that they are odorless and tasteless. This allows you to fully enjoy the rich fragrance of your Woussoulan incense.

Odorless and Tasteless: Unlike other products, we have refined our charcoal tablets to be odorless and tasteless, enabling you to enjoy your incense without any overpowering chemical smells or smoke.

Quick Lighting Flame: Thanks to our Fast Light technology, our incense charcoal ignites quickly. Simply use a lighter or a matchbox, and within seconds, you'll have hot coals ready to enhance your aromatic experience.

We are committed to providing high quality products. However, if you are not satisfied with your purchase, you can return it under the following conditions:

Return period: You have 30 days from the date of receipt of your order to return the products.
Condition of Products: Products must be returned in their original condition, unused, undamaged, with original tags and packaging.
Return Procedure: To return a product, please contact us to obtain a return number. Then, send the product to the address we will provide you.
Refund: Once we have received and inspected the returned product, we will refund the purchase amount within 10 business days.
Exceptions:

Personalized or custom-made products cannot be returned.
Damaged or used products cannot be returned.
We reserve the right to refuse returns that do not meet these conditions.

For all additional details please refer to our exchange and refund policy section. If you have any questions or concerns please do not hesitate to contact us.

We are committed to delivering your orders as quickly as possible. Here are our delivery conditions:

Delivery time :

Quebec (island): 3 to 5 working days.
Outside Quebec: 5 to 15 working days.
Delivery Methods:

Standard: $5 (free for orders over $75).
Express: $22.
Depending on weight:
$7 for 0-5 kg
$21.95 for 5 to 30 kg
Shipping Costs: Costs are calculated at checkout and vary depending on the method chosen.

Important :

Shipping charges are non-refundable.
For exchanges, shipping costs are the responsibility of the customer.
Order Tracking: You will receive an email with a tracking number to follow the progress of your delivery.

Receiving Delivery: Please check the status of your order upon receipt. If you find any damage or abnormalities, please contact us within 24 hours.

International Deliveries: Delivery times may vary due to traffic conditions and customs.

Remarks :

Deliveries are made from Monday to Friday, except public holidays.
For any questions, contact us at info@timytimy.ca or +1 514-591-6605.